If you are already with a third-party supplier, you need to drop with your current supplier before you can join the aggregation program. Duke needs to see a pending drop from your current supplier before they will accept an enrollment from the aggregation supplier. You can call your current supplier (their information is usually on Page 3 or 4 of the Duke bill in the right column) or Duke to drop from your current supplier. Make sure you understand if you have any termination fees before dropping from your current supplier.
Some suppliers let you enroll yourself online and you’ll see the “Click Here” link in the table above if the supplier has the option. If they don’t have an online enrollment option, we have the suppliers phone number listed.
If the supplier doesn’t allow online enrollments or you are having trouble, you can start a chat with us or call us at (513) 794-5555 or (800) 735-0359 and we can assist you!
Your energy supplier(s) can answer most program questions. In addition, the Energy Alliances team is available Monday - Friday 8AM - 4:30PM by phone at (513) 794-5555 or (800) 735-0359, or you can leave us a message while we’re out and we will get back to you as soon as possible! You can also visit our contact page for more ways to get in touch.
Door-to-door solicitors are everywhere and the phone calls to buy energy seem to never end. Don’t be fooled by these offers. The supplier of the aggregation will never come to your door! Some salespeople may display a solicitor’s permit or official looking badge. THE PERMIT IS NOT AN ENDORSEMENT BY THE COMMUNITY, and the badge may be misleading. They may claim they work with the utility or XYZ Energy company and offer rates far below anything you presently are receiving. Please do not show them your energy bill. Also, beware of robo-calls and phone solicitors claiming that “your utility account has been flagged for review.” This could also a scam by an unethical broker or supplier designed to mislead you.
If you have questions, don’t hesitate to close the door on the solicitor and call your local officials.